🚚 Shipping Policy
At Ecophant, all our products are made to order, just for you.
We use eco-friendly, plastic-free packaging and every item is printed and shipped directly from France.
🌍 Where We Ship
We currently ship across Europe including:
- France, Germany, Netherlands, Belgium
- Sweden, Finland, Spain, Italy, Portugal
⏳ Processing & Delivery Times
- Order Processing: 2-5 business days
- Estimated Delivery: 3-10 business days depending on the destination
🎁 Free Shipping
We offer Free Shipping on all orders over €60.
We also love adding little surprises or eco-friendly gifts in some orders as a thank you for supporting sustainable fashion.
🔄 Returns & Refunds
All our products are specially made for each customer (Print-on-Demand).
For this reason, we do not accept returns, exchanges, or cancellations once an order is placed.
✅ However, if your item is faulty, damaged, or incorrect, we are happy to replace it free of charge.
👉 To request a replacement, please contact us within 14 days of receiving your order at:
📧 ecophant.bio@gmail.com
We may ask for a photo of the item to process your request faster.
ℹ️ Additional Information
- Gifts: If you receive an item as a gift and there is a problem, the same returns policy applies.
- Eco Packaging: All orders are packed with minimal environmental impact.
- Custom Products: Because every item is made just for you, we ask for your understanding regarding our no-returns policy.
🙏 Thank you for supporting mindful fashion and helping us create a better, greener future—one small choice at a time.